If gambling is causing harm, call the Kenya gambling helpline: 0800 723 253 (free, 24/7).
Responsible gaming at Vivabet Kenya
Gambling is entertainment — not a way to make money. Vivabet Kenya provides tools to help you stay in control. All tools are in your account settings and take effect immediately.
Player protection tools
All tools are free and available under Account Settings → Responsible Gaming. Limit reductions are instant. Increases require a 24-hour waiting period.
Deposit limits
Set a daily, weekly, or monthly maximum deposit. Reductions are instant. Increases activate after 24 hours.
Session time limits
Cap a single session at 30, 60, or a custom number of minutes. You are logged out automatically when the limit is reached.
Cooling-off period
Pause your account for 24 hours, 7 days, 30 days, or 90 days. Login, deposits, and betting are suspended. The account reopens automatically when the period ends.
Self-exclusion
Close your account for 1 month, 3 months, 6 months, 1 year, or permanently. Cannot be reversed before the period ends. Withdraw your balance first — bonus funds are forfeited on exclusion.
Loss limits
Set a maximum net loss per day, week, or month. Betting is suspended once the limit is hit until the period resets.
Reality checks
Pop-up reminders every 15, 30, or 60 minutes showing session time and net result. Each includes a one-tap option to close the session.
Signs of problem gambling
Contact a support organisation or use self-exclusion if several of the following apply to you.
Spending more than you planned or can afford
Chasing losses by betting more to recover them
Borrowing money or selling possessions to gamble
Hiding how much time or money you spend gambling
Feeling anxious or irritable when not gambling
Neglecting work, family, or responsibilities
Using gambling to escape stress or difficult emotions
Failed attempts to cut back despite wanting to stop
Take the self-assessment
GamCare's free questionnaire takes under 3 minutes and gives confidential guidance on next steps.
Take GamCare self-assessmentHow to self-exclude
Self-exclusion cannot be reversed early. Withdraw your balance before you start — bonus funds are forfeited immediately on activation.
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1
Log in and withdraw your balance
Go to the cashier and withdraw any real-money funds to your M-Pesa number before proceeding.
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2
Open Responsible Gaming settings
Account Settings → Responsible Gaming → Self-Exclusion.
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3
Choose your period and confirm
Select 1 month, 3 months, 6 months, 1 year, or permanent. Confirm on the next screen. Your account locks immediately and all marketing stops.
⚠️ If you cannot log in, contact support via live chat or email — exclusion will be applied manually. If gambling urges continue during exclusion, contact one of the support organisations below.
Support organisations
All services below are free, confidential, and independent from Vivabet Kenya.
Kenya National Gambling Helpline
Phone: 0800 723 253
Hours: 24/7, free from any Kenyan network
Confidential advice, crisis support, and referrals to local counselling services.
GamCare
Website: gamcare.org.uk
Helpline: 0808 8020 133 (UK, free)
Live chat, forums, and self-assessment tools available internationally online.
Gamblers Anonymous
Website: gamblersanonymous.org
International peer support meetings — online sessions available globally without registration.
BeGambleAware
Website: begambleaware.org
Free guides, self-help tools, and a directory of treatment providers. Live chat available 24/7.
Our responsible gaming principles
Date of birth is verified at registration. KYC requires a government-issued photo ID. Accounts found to belong to under-18s are closed immediately.
Players with active self-exclusion, cooling-off, or deposit limits are removed from all promotional communications immediately.
Every casino game displays its certified RTP. Sports betting margins are visible in the odds. No game or market is misrepresented.
All restrictions — deposit limits, session limits, cooling-off, and self-exclusion — take effect the moment they are set with no delay.
Vivabet Kenya operates under BCLB licences BK0001164 and PG0001163. Annual compliance reports covering player protection are submitted to the regulator.
Responsible gaming FAQ
No. Self-exclusion cannot be reversed before the chosen period ends. Temporary exclusions reopen automatically on the end date. Permanent exclusion has no end date and cannot be reopened.
New limits and reductions apply immediately. Increasing a limit requires a 24-hour waiting period before it becomes active — this cannot be bypassed.
Withdraw your balance before activating exclusion. Real-money funds remaining at exclusion time are held and can be claimed after the period ends. Bonus balances are forfeited immediately.
Yes. All tools are in Account Settings → Responsible Gaming. If you cannot log in, contact live chat or email support@vivabet.co.ke and the restriction will be applied manually.